Mark Simpson says hosts should find the story behind each booking and respond with small gestures. He shares how one host left treats and a handwritten card for a family with grandchildren, a cheap move that made them feel seen.
There's a story behind every booking. It's up to you to find out what it is. And what we were talking about is that he had some guests coming in, there was a family coming in and it was a grandparent with their grandkiddies and they had lined up so many activities they are going to be all over the place. Well, how cool would it be if you went and go, left a Mars bar, a couple of Mars bars on the table and just said, it sounds like you're going to have a lot of fun. Here's something to give you an extra bit of energy. Couldn't find any Mars bars, cut the story short. He went and got some Lucas Aid and some, some biscuit breakfast with a little card saying, exactly that sounds like you're going to have a lot of fun. Here's some little, here's some little treats from us at Ginger and Gold to give you a little bit of energy. And again, something so little, cost him a couple of pounds, two, three minutes to write out the card, etc, but it went down really nicely. So look, how can you find the story behind every booking? Now you may be thinking, oh, this isn't, this doesn't attribute to me, this doesn't count for me. But it does. It so does. There's a story behind every book.
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