Mark Simpson gives a short practical tip for property hosts: use guests' mobile numbers (available on bookings) to message them via free apps like WhatsApp or Telegram when they arrive — a personalized touch OTAs don't provide. He suggests sending quick messages (text, voice note) personally or via staff, and notes messages can be copy-pasted if busy.
Now, some of you may have guests in your property right now. Some of you may have guests maybe due to arrive very soon. But here's one thing that you can do that the OTAs will never do for you. Now, what you can do. Number one, every guest has got a telephone number attached to their booking. Whether they book direct or via the OTAs, they give them their mobile telephone. And the majority of the world now have either a WhatsApp or Telegram on their phone. So these are free messaging tools. So what you can do when they arrive, whether this is you, or if you outsource this to a member of staff, just send them a WhatsApp, a voice note, a text message. It could be copy and paste. If you're literally really busy and you're doing all of the things.
I Tested AI Search SEO for Rental Hosts... Here Is What Happened [Live Training]
