Mark Simpson shows lodging operators how to customize reservation confirmation emails. Change the wording in your automated email, but update it everywhere else too: your PMS and OTA listings, so guests see the same message across all platforms.
In that confirmation email, what you'll find is that it normally just gives.
The basic information. So in that basic.
Information, it will say something along the lines of, dear.
Mark, thank you so.
Much for your reservation. Just to let you know that your.
Check in dates are.
X, your checkout dates are Y, and your price, your cost of your stay is X, Y and Z. Okay, that's very standard.
But what you've got the ability to do, you've got the ability.
To amend this.
Now, this is something that we've been doing for years.
And it, and it really works very, very, very, very well. And here's what you're going to do.
So in that automated.
Email, you're going to change the wording slightly. But before you do this, it's really important that you go and make these changes in your PMS and on your OTA sites as well.
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