This short YouTube clip (TIPS by Melissa: Automated messages) features Melissa explaining the "confirm booking" automated message that guests receive after confirming a reservation. She recommends expressing gratitude, including a job form, and inviting guests to reach out with any questions—framing the message as both polite and practical customer communication.
When we first get a guest that confirms their booking with us, they get the first automated messages, which is the confirm booking message. Here's where we say, thank you for choosing to stay with us. This is where we really show our gratitude to our guests in choosing to stay with us. And then this is where we include the job form as well. And then this is where we open it up to them that they could always reach out to us for any questions that they have.
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