Tyanne Marcin Cammond, who runs two boutique vacation rental companies in Missouri, says the two things that matter most for guests are cleanliness and communication. Her core principle: do less operationally but tell guests more about what you're doing.
There are two vital parts in delivering a guest experience that makes guests rave about you cleanliness and communications. I'm Tyanne Marcin Cammond and I am the Queen of Guest Experience for Touch Day Digital Guidebooks. I am also a property owner and manager of two boutique vacation rental companies in Missouri. In the last 15 years of hosting, from solo travelers to four generation family reunions, I have made a lot of mistakes. I've learned a lot of lessons. And those two big Cs I've learned a lot by trial and error. So what can we do? We can do less. We can do less, but communicate more and doing less and communicating more is exactly what the chapter is that the Touchstay team will be writing about for this book.
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