A short segment from a YouTube video by Mark Simpson arguing that cleaners are the most important people for hosts with only a few vacation-rental units: treat them as partners, pay them on time, and be kind. The speaker also recommends that once a host reaches about five units they should invest in a property management system (PMS) and hire a virtual assistant (VA) to scale operations.
But I would say, you know, for someone who's starting or who has, you know, only a few units now, the most important person is your cleaner. And treat that person with respect. Treat that person as a partner. And a lot of times people feel their vendor, they are the absolute, they're the absolute most important person in your business. They see your properties every day. They turn it for the next guests. They tell you what's wrong, detectors damage so you can go get reimbursed. That person is extremely important to you. So your cleaners, well, pay them on time, be very kind to them because without them, your success is really built on their hard physical work. I think after the first five units, you need to have a PMS system, you need to have a va. I think after you have a handful, you really need to spend the money and the time to figure those things out because.
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