Mark Simpson shows short-term rental hosts how a digital guidebook cuts through repetitive questions. Store the 20% of FAQs that generate 80% of inquiries, add curated local spots, and guests feel more cared for. The result: more five-star reviews.
I guarantee you there's 20% of questions that are being asked 80% of the time. To help you alleviate more time in your day, you can put the questions and answers to those questions in a digital guidebook. The more times you do this, you're training your guests to just go to your digital guidebook. And another benefit of a digital guidebook is that you can put in your recommended places to eat, to visit, and to go and check out. The best thing about this is that when your guest is looking to book a stay with you, you're able to create for them their experience, their stay with you, and they'll love you for it even more. And you're giving yourself more reasons to get that five star review, because to the guests, it looks like you really care about them and their stay. And you get all of that from a digital guidebook.
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