Mark Simpson walks through what to put in a free digital guidebook for guests before they arrive. Include specifics like highchair availability, Wi-Fi speeds, parking size, access instructions, and what families need to bring. Send it after booking, not on your public site.
You can get a free digital guidebook with hostfully and in there I would be putting in your digital guidebook the answers to any pre stay questions. So pre arrival, so pre arrival could be things like have you got a highchair? If you're family friendly, do you provide cutlery? Do you have plastic cutlery? I'm thinking of like, you know, questions that I've maybe asked in the, in the past. You know, is it plastic cutlery? Is it, is it glass cutlery? Do I have to bring anything for my family, for my baby, etc. Wi Fi speeds, where is wi fi? How do I access the property? Is there parking? Is the parking spaces big, small, etc. I would literally be again going through all of your FAQs and I'd be answering them in a digital guidebook form. So these aren't the sort of things that you would put on your website. These are the sort of things that you put in your digital guidebook that you can send to a guest after the point of booking.
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