Short excerpt of a YouTube video by Mark Simpson advising website owners to plan for medium- to long-term customer interaction automation. He suggests either hiring staff or implementing automated/live chat options (e.g., Talk, WhatsApp button), and invites viewers to share examples in the comments.
In the medium to long term. How can you look to maybe automate automatize this? Or is this something that you're going to have to hire for? Get somebody in to be able to answer these questions. This is some really good food for thought, but make sure you're ahead of the game. Make sure you get a live chat feature on your website, whether it's talk, whether it's just a WhatsApp button, whatever you're going to do. And if you've already got this set up, leave those examples in the comments below.
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