Ellen Schaefer, Head of Customer Success at DAAK Inc., introduces DAAK as a guest-technology platform built to remove friction from travel by offering customizable mobile apps and an operator portal. The platform emphasizes differentiation and customization to turn services into memorable guest experiences that drive loyalty and repeat visitation.
Hi, I'm Ellen Schaefer, Head of Customer Success at DAAK Inc. Built from the ground up with a completely fresh approach to guest technology. DAC's goal is to remove all the friction from travel and a relentless pursuit to build the hospitality industry's most robust guest experience platform. The flexibility of a custom mobile app allows hospitality operators to steward a curated but scalable guest journey. DAC provides operators with a user friendly portal to customize the guest experience experience. DAC is in the transformation business, giving hosts the opportunity to stand up to their competition and up their game. In our chapter we are going to explore opportunities for differentiation and customization that can turn a service into an experience. Creating sticky memories that will turn one time guests into loyal brand enthusiasts and repeat visitors.
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