WHAT Is Guestflow? 🚀

So for a very. Like your elevator pitch. So you're at a conference, for example, and you're chatting to a host and you've got literally 30 seconds to explain what Guest Flow is in the most simplistic style. How do you describe it?

It's a companion app that plugs into your channel manager to ultimately enable service providers to perform their tasks in the highest priority order. Which means you can spend much less time as a business owner managing guests. You get to focus on the big picture and you just know that everything is being done, nothing's being missed and there's nothing, there's no overlap at work.

So the channel managers I can see from the website that you link into Toki Bez 24Guesty smooth. Is there any more in the pipeline or those. The main ones for now.

There's a few we're looking at. To be honest with you, right now we've got a very tight exposure to heat and you know, that's it's working very well. Those guys, the others, we're collecting data, to be honest with you, 80% of our reach so far have said they, you know, that's the one that they're looking at. But we are open to working with, you know, lots of partners because what we do is we solve a different problem. We're bringing, we're enabling service providers. Ultimately it's a platform for service providers and that might be your team of VAs that you want to build, or it might be your housekeepers. And of course the two need to interact really nicely together and they both essentially need the same set of data to perform their tasks. They just need it presented in different ways. That's what we're enabling, you know, and it means that as much as possible can be automated. But when you do need to do something, like someone sent in an ID and you need to actually check it and you need to know that on this particular property there's a minimum age of 25, for example, and there's the postcode of that property. And you don't want anyone who's a local resident without it being escalated to management. But that's a manual task, you need a VA to do that. But of course, if that guest is checking in and then not arriving for three days, and now you've got another last minute booking and the payments just bounced, you want to make sure that the VA is focusing on the payment. That's the highest priority task right now. And if that's been, if you've got multiple stuff, got a couple of Staff, it's got quite a few units. You need to know that one's working on that and the other is working on the next highest part of the item, you know, so it's about, yeah, ultimately it's about guest experience. You want five star service and you want to be able to deliver that in the easiest way possible. And so that's the problem we're trying to solve.

So who would be the ideal host to test or trial guest flow? Like what stage of the journey, how many staff? What would you say is like the ideal, your ideal person to come to you and say, graham, I want to give this a go?

Well, I know it's worked in our own business, you know, over 100 units and it worked incredibly well. Our business wouldn't work without it. It just wouldn't. And so, however, we've got clients with five units and it's just enabled them to completely step away and focus on growth. I think ultimately what it helps solve is the commercial balance issue that a lot of businesses have. And you have it at multiple points throughout your growth. I think actually going from three to four units is as difficult as going from 20 units to your next point of growth leading up to 25, 30 units. It's how many staff do you need to enable you to get the volume of work done to the right standard without overwhelm and without over capacity of staff. And that's not an easy problem to solve. And I think by having a tool that really enables a lot more efficiency with your staff and just clarity, you want to get everything into rhythm. You want it in flow state. You know, flow state is everything's just flowing through, it's not chaotic. It's about being as proactive as possible. You don't want to be reactive in your business. Right. So that's ultimately, we want a tool that enables that to happen with all your service providers. And that's really the dream of guest Flow is we're going to be building in more and more cool features, having.

A blast, going to get it on the Bruce Lee podcast. Bruce Lee. Like Bruce Lee.

Because it's so hard.

And the tea is loose leaf. Making up those rhymes. Don't write it, just do it loosely.