A short conversational video (transcript) discussing what guests should expect when staying at Smokey's. The speaker emphasizes personable, hospitable communication from booking through check-in (texts, email, phone, Airbnb messaging), sends a check-in video on arrival day, and promises responsive issue resolution though not perfect service.
What can a guest expect to get experience wise from the Smokies when they come and stay?
From the moment they book, it's communication. It's personable. Easy here for you. Hospitable communication, whether it's text message, email, phone calls, Airbnb messaging. The day of their check in, we shoot them out a video that I made. We try to be perfect, but we can't be 100% of the time. So if you have an issue, let us know. We've got people, we're going to come fix it.
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