Short advice from Mark Simpson (YouTube) on how hosts can learn their customer avatar by directly contacting paying guests. Notes that platforms (Airbnb, Booking.com, VRBO) may provide phone numbers but not emails and may reduce contact data over time; recommends calling guests to ask why they booked to discover the avatar.
Airbnb booking.com, vRBO. They share with you the phone number. They don't share with you the email address because obviously they want that data. It's only a matter of time that Airbnb stops sharing that phone number because they want all the communication on the app. Pick up the phone and speak to your guest. If you don't know who your customer avatar is, the best people to ask are the ones that are paying you money. They already know you. They've already booked if there's a reason why you got to find it.
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