A short advisory video by Mark Simpson about what to do if someone scams or impersonates your Facebook page. He recommends immediate damage control: ask affected users to report the fraudulent page to Facebook, post a public comment on the giveaway/post warning followers about scammers, and explicitly state that the page will never request credit card details.
What you need to do is, if anybody reports that somebody has ripped your page, scammed your page, and is trying to rip them off, you need to get them to go back. And you get, you need to get them to go report it to Facebook. So instantly, you got to do a bit of damage control. Just say, look, really sorry this has happened. We need you to go and report that page to Facebook so it will go away, so no one else will be contacted. And then what you need to do is you need to put a comment in your Facebook giveaway post to say there are scammers out there that are contacting innocent people who have entered this giveaway and they are trying to get your credit card details. Please do not give it to them. We will never reach out to you and ask for your credit card information, even if you won. So please do not do that.
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