A short recorded conversation (YouTube video) hosted by Mark Simpson discussing WhatsApp features that hosts can use to communicate with guests. Early highlights: sending automated messages using smart filters, targeted messaging, pre-populated messages, and using WhatsApp for upselling while guests are on the property.
What are the features that you can do with WhatsApp that maybe some hosts are not aware of any personal favorites that you have? And I've got some as well that we can share.
You can actually send messages automatically to guests using smart filters. Okay. And you can also send targeted messages.
We have found WhatsApp to be super useful from a guest point of view, but also from the host, because like you're saying, you can send out pre populated messages, you can do the upsell, even when a guest is on your property, about.
Communicating with guests through platforms that they're already used to and already familiar with. Because there's that feeling of, you know, if something is being done through something like WhatsApp, where people are so familiar with it, it creates that kind of instant connection and kind of instant engagement. And it also feels incredibly personal and responsive.
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