Mark Simpson talks about why compliments matter in hospitality. A simple "I like what you write" about someone's newsletter at a conference shifted how they saw their work, cutting through doubt about whether anyone was actually reading it.
What is a compliment that you can remember receiving or the best compliment that you. That you've received?
I like what you write, I must say. It's like, because, you know, you write this. This newsletter, this content, right? And you send it out to the world, and you have no idea. It's. It's scary. Like, is it relevant? Do I make sense? People get it. And then you go to a conference, for example, I was at Viman, the US A few weeks ago in the Price Last booth. And people see my name, like, oh, that's who you are. I love what you write. I'm like, wow, thanks. Because it does validate, in a way, what you've been doing.
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