Mark SimpsonHelping short-term rental hosts get the tools, tactics and training to grow direct bookings with confidence

Why You Need a Separate System for Experiential Vacation Rentals

26 Feb 2024 · 1 min

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0:59

Short discussion (transcript excerpt) about why vacation rental hosts may need a separate system for experiential management in addition to their property management system (PMS). Speaker B argues PMSs serve as transactional hubs (channel management, bookings, occupancy) while experiential systems handle how hosts touch the property, coordinate tasks, and deliver repeatable guest experiences—an often painful, labor-intensive part of operations.

Chapters

Why do I need a second product when I've already got, say, a property management system?
Sure. Yeah, we think. And I've got a lot of history and in the STR and in the vacation rental space, that vacation rentals and short term rentals have become so much more experiential than transactional. Your property management software system is really your transaction hub, your channel manager, and how you get new guests and manage your reservations and your bookings and your occupancy separate from that, how you touch the property, how you coordinate tasks, task management, and the experience that goes along with it. It's a really big part of the job. And I'm sure a lot of your listeners and hosts feel the pain of what it's like to deliver over and over again and make sure that they have a great experience that they bring to the guests. It's not easy to do, especially.