Short instructional clip from Mark Simpson advising hosts that a guest who books now may not remember them months later; hosts must take deliberate actions to be "rememberable" and remain "top of mind" for guests during booking and beyond.
When the guest is at that booking stage that they think of you. And just because a guest books with you today, it doesn't mean that they're going to remember you in six months time, because life kicks in. So what? You've got to do everything in your power to make sure that you are rememberable, make sure that you are top of mind.
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