Short YouTube interview (Mark Simpson, Aug 31, 2022) in which the interviewer asks what behind-the-scenes tools have improved operational efficiency. Speaker A says they adopted a channel manager early (scaling from two properties), use Breezeway for operations/cleans/maintenance/messaging, and migrated from WhatsApp/phone to Slack with property-specific channels to manage multiple properties.
What have you implemented behind the scenes that has made your life easier? So the tools, the tech stack, what have you got that's there that's really helping you?
So specifically, obviously you start off with maybe on the channels like booking.com and Airbnb. For me I had to get a channel manager in straight away from sort of two properties to get channel manager in. But the difference when you get to sort of five or six. The key bits of tech that we now rely on are things like Breezeway. So that's the kind of operations management of the day to day cleans, the maintenance and just getting messages to people. So things like Slack works a lot better. When we first started we was using things like WhatsApp and just phone and people. As soon as you've got more than a few properties that starts to get more difficult. So having Slack and the correct channels for each property really, really make a difference.
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