Mark Simpson says your website needs a dead obvious way for people to reach you. Phone number, live chat, booking links. Put it where they can't miss it, and fix it now if it's buried.
The most important thing is just make sure that it is so clear how somebody can contact you and ask a quick question. Doesn't matter what part of the booking process that they're at, whether it's a phone number, link through to live chat. There's loads of different ways that we can do this, but this is the most important thing, is to make sure that it is visible and clear how somebody can contact you if they want to make a booking with you. And the most important spot and place to have that is on your website. And if your website doesn't give you the ability to do so, you need to make a change as soon as possible.
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