This is a YouTube video titled "Maximising SDR Productivity through the SDR Call Centre" containing a discussion focused on sales development representative (SDR) call strategies, challenges with dialing regulations, and productivity issues. The excerpt features multiple speakers debating the limitations and behaviors of SDRs in a call center environment. The exact participants are not named.
You got these people on these retainers, and you're asking them basically just to sit down and dial numbers all day and have 90% of their time taken up with just hearing a ring. Yeah, that's right. So the answer to that is rotate phone number. Doesn't work. The answer to that is, like, triple dial. Can't do it. Yeah, exactly. You're taking up three of the seven. You're allowed, like, it's attempted contacts is what the FCC regulates. And so if you're triple dialing, you're immediately taking up three. That's just going to get you flagged as spam and also, like, make you break the rules more aggressively. Yeah, it's an algorithmic thing, although I think the chances of getting caught are unlikely. You know, then having to pay. Those people have them, as soon as they figure it out, either leave or want to go into a closing position. Yep. And then what do they want to do when they get a closing position? Do zero duckling. All they want to do is take inbound. So now you've just got, like, a little baby bird who has the skill to go out and not do that. They don't want to do that anymore.
