This is a YouTube video titled "NEVER Do This When Outbound Dialing" containing a monologue or instructional talk recorded in 2024, discussing proper call center etiquette and how to handle do-not-contact requests during outbound calls. The speaker provides guidance on acknowledging customer requests and updating contact preferences to avoid repeated calls.
If somebody asks, do not call me back. You cannot just deflect and fucking ninja your way. You can maybe do it once, but if they say, mate, I don't want to be caught again, you can't just hang up the phone and go to the next one. You have to acknowledge that and say, yeah, that's no dramas. Is there any other numbers or names that I should know under? Okay, cool. I'm just going to go ahead and search the system. I'm going to remove you from all that and put you on the do not contact list and ensure that they do not get called again. So for us in our call center, it's a big giant button. Add to DNC list and.
