Two speakers explain how a structured dialing system maximizes call center productivity by regulating call timing and administrative tasks. The approach monitors employee activity to ensure paid time is used efficiently for calls rather than downtime.
We've really regimented it out, though, from when the moment they clock on to when they clock off.
Yeah, there's.
A certain allotted time in between dials, in between calls, in between discussions, whatever it may be. But it's very, very regimented in. In that, like, there's a process in place and it's bam, bam.
So, like, traditionally, dollars, like $1 every 15 seconds, you can set them to that. So what we've done is we've been manipulating it to where, like. Because they can do that, but then they end up kind of fucking things up. And so. Yeah, I mean, so what we've done is, like, we've got that thing set up like it's the preview. It comes up. We've reduced that frequency a little bit. However, they've got time to do the admin in between, which means they never stop the dialer.
That's right.
So it's got enough time for them to do the dial. They pick up, have the conversation, do the admin. Next dial goes next. It just kind of goes like that. And so, like, when you're paying for this, these hourly blocks, like, you're actually paying for someone working your leads.
That's right.
You know, you're not. You're not paying for this dude doing 10 calls and just playing on the Xbox.
Yeah.
Like they are on their computers. Everything they're doing on the computer is recorded. Every single, like, thing they do is completely reportable. And if someone pauses that thing for an hour, we know they're not going to get paid.
That's right.
And you're not going to get. You're not going to get charged. Yeah, yeah.
