Matt Ryder, CEO of a $40M company, ranks seven dialing platforms. Five9 wins for enterprises over $100M despite its complexity, while Aircall and JustCall work best for small businesses. PhoneBurner offers deep CRM integration but costs too much for what you get.
Phone burner all the way down the bottom that it does integrate with like basically every CRM. Super easy to use, but it is quite expensive for what you get. The next thing, Aircall. It's a cheap, easy, very, very friendly solution for a small business. Close is like a full solution. I use Close for years. I think it's great. It's not gonna limit who you can call and how often you can call them. Now we have kind of like if you want to be able to just dial, then use Alaware. JustCall, another one of the huge ones, super budget friendly, integrates with basically every CRM on the planet. It's incredibly simple to use. The next one is RingCentral. Doesn't have some of the things that I think you need in order to really rampant, but it has everything that you would need as long as you don't go too high volume. Then you got Five9. Five9 is the best of the best by a country mile. It is a nightmare to work with, extremely technical. The reporting is massively comprehensive and difficult to decipher. It is not made for anyone doing less than $100 million a year. One of the benefits is you can build automatic phone number rotators, you can build full if this then that, you can live listen, you can barge, you can do hot transfers, hold transfers. You sort of pay for the pleasure. However, it is a great solution.
