Max Henry explains how to resolve tension between commercial and operations teams. Create an accountability loop: document trade-offs, track whether requests actually hit their business goals, and show teams the results. When a decision misses the mark, teams stop making the same requests.
Because it's so normal that commercial and ops keep pushing each other that sometimes it's just taken for granted that if I say something, they'll push back. So it's not like that. We also follow certain things that's following our respective trade-off, either it's cost or speed or something of the sort. So I think you just have to create that loop of accountability, and I think it works wonders. First time they might not listen to you, but after the first time, if you go and tell them, guys, I did what you asked for, but what you were actually looking to achieve was not achieved. And we, the company, lost this, which was certain that would have been achieved if you had not asked us to do this, I think it makes the difference the next time around.
