Amazon Fresh's warehouse system automatically tracks customer complaints about rotten bananas and triggers regular inspections of produce bins to catch spoiled fruit before it ships. The WMS connects quality data, inventory counts, and customer feedback into one system.
I'll quickly highlight one use case with respect to the WMS implementation, which Anirban just mentioned. So these days, the WMSs are coming up in a shape and form that they are very well integrated into the planning systems as well. Just to keep one use case very short, so working with Amazon Fresh, we were regularly getting the complaints of rotten bananas, right? So that was recorded in the quality system. That the customers are kind of asking for claims or refunds for the rotten bananas. But the WMSs were very well integrated in such a way that the information was flowing from those quality customer complaints data to WMS to ensure that we do a regular check cycle count as well as the physical checks of the bins in which the bananas are kept to ensure that they don't— we don't end up passing it to another set of customers. So as Anirban was saying, the WMSS are kind of getting very well integrated with the different applications within the company, not only the SAPs but also the customer-facing points to ensure that the information flow is seamless.
