A healthcare company moved fulfillment in-house to the Philippines, hiring warehousing experts and installing robots to handle typhoon-related labor disruptions. They automated repeatable tasks and cut costs while speeding up deliveries, keeping their focus on patient care.
A few months back, we made the decision to switch from outsourced to in-house, but that is something challenging for us, especially since it's not our core. Our core is taking care of patients. So we have to get people who are knowledgeable about warehousing, fulfillment, and give them inputs on what our expectations are to be able to build our own fulfillment center. So we also identified, um, the things that we didn't like, uh, from working with different, uh, fulfillment partners and automated those that can be automated. So here in the Philippines, there are a lot of typhoons which can affect, um, people coming in to work. So we, we put up, you know, machines, robots to be able to make the the process faster and push out deliveries faster. So that's one way we are trying to reduce costs and improve reliability and make fulfillment faster.
