Schneider argues that supply-chain control towers boost customer satisfaction by roughly 80%. China's transportation control tower proves the model works. Success requires clear processes, strong supplier integration, and willingness to transform the business.
I think for sure the control tower worth of investment. And of course it's really dependent on the— because now we have— China has created a very strong transportation control tower. It's more easier to create, but it's really very helpful. And with that, we improve our customer satisfaction by almost 80% because every day you will have a very strong visibility and also have a alerts for those potential delays and escalation. But if you are— if we are talking about end-to-end supply chain control tower, so far I don't think we are always aiming to create that, but it's more complex. I think it will take time and it will be a larger business transformation within the supply chain. But for sure that as long as you have a very strong process and a very clear process to manage and, and have a very strong business supplier base to integrate the systems, the end consumer for sure will be very, very worth to invest, especially from the experience of Schneider.
