Andy Elliott records a real call to a car dealer where a buyer objects to accident history on a 2016 Honda Odyssey. Mo, a 44-year sales veteran, handles the pushback with a low-pressure approach that reveals how dealers talk around minor damage.
January 9, 2026
44 years
2016 Honda Odyssey
Three damage reports
How long you been selling cars for? I've been in sales for 44 years. Wow.
These aren't role plays. These are real dealers with real objections. And I'm putting their calls to the test. Watch me break down who actually knows how to sell and who's just talking.
Not hungry to sell a car.
I was calling to get some information on a vehicle I saw on the Internet or your owner of your store heard you take this call, so. Is that a typo on the price?
Well, tell you what, buddy.
I'm going dark mode.
Thank you for calling.
All right.
Sounds like we found us a manager.
Yeah.
Yeah. Is this Mo?
Yes.
Hey, Mo. I was calling. There was a 2016. It looks like it was a Honda Odyssey. You guys have for sale. Do you guys still have that Honda Odyssey? Yeah, I can give you the stock number if you want.
Hold on one second. Let me. Let me get to the.
Okay, good. We got a manager hooked in. Yes, I'm looking to purchase it. Yes. Let's lead him on and get him excited, and then we'll hit him with the objection. Yeah, it's going to be 261.
261.
Yep. It's a 2016 Honda Odyssey. Let's get them all excited. We got it. We're gonna hit him with the classic Carfax objection. Okay, great. So you guys still have it?
Yeah. Let me give you some. I speak for you.
My name. My name is Tom. I was just. I got, like, two minutes left here at work, and so I was gonna head down if you guys still had it.
Okay, well, sir, I'd like to touch the vehicle before I tell you. Cause it's happened where the vehicle gets old.
It's okay. I don't work that far.
I have somebody touch it with bs.
Yeah, I don't work. I don't live that far away, so that's not a problem. Can you tell me, does it have a clean Carfax?
I can.
So we've already pulled the Carfax, and we know it's had a minor accident. We want to see what he says, and then we want to see how he handles the objection. Minor Carfax is not a problem. But let's see if he can handle it. Making it seem like it's not a problem. We're going to see how much perseverance this manager has. I'm going to smoke this guy.
Several days later.
Okay, it's got a. The damage report, and it's minor. Looks like maybe the bumper or something in the back.
Okay, so just yeah, just a little minor damage.
Yeah, minor.
Okay.
It's very minor. I mean, it could be anything. You know, we do go through the vehicle, so as far as frame or anything like that. No.
Okay, good question.
How.
How many accidents has it been in?
It shows you have three damage reports.
Three damage reports. Wow.
Yeah.
Yeah, man. That's a lot of. That's a lot of accidents when it's.
Minor like that, you know, it could be anything, you know, and it's all in the back that. You know, the bumpers and stuff. So, I mean, if you, like, you can come in. I'll be more than happy to show it to you.
Okay. Yeah, no, I just, you know, three. Three. Three accidents that just seem a little. A little scary to me. Okay. I think I'm gonna pass on this one. I really appreciate you. Okay. Hey, Mo.
All right. Thank you, sir. You have a great day.
Hey, Mo. Hey, Mo, quick question. Hey, guys.
Sorry to interrupt the video right now. For the first time ever, you can actually call me live. This year, I'm going to change more people's lives. I'm going to help people make more money than they've ever made. Whether you're an individual and you want personal training for yourself or you're a business owner, train your team or your company. You see the number on the screen right now? Call this number. You see it, guys? Put in your phone.
Call it.
Me and you will make a plan. We're going to Crush it in 2026. So let's get back to the video.
But call me now.
Let's go.
How long you been selling cars for?
How long have I been selling cars?
Yeah, how long have you been in the car business For a really long time, my man.
How long is it really? Like 30 years, 40 years?
I'd talk to me to 1981. Wow.
That's. Dude, that's 44 years.
Yep.
Wow.
Question.
And I've been with this for 17 years. Yes.
I love that. In the 44 years that you've been in, you probably have had many people say, I don't want to buy a vehicle because of the carfax. Would you agree?
Yes.
Okay. And you probably train your team and your sales team how to overcome the objection. I don't want to buy a car with a bad carfax. Wouldn't you agree?
Okay. What are you getting at, sir?
Well, no. Well, I'm a customer. And so what I was doing is that I want to show this vehicle to my wife, but it's like, I'm just going to say, hey, babe, it's been in three accidents, and they're all minor. And then she's not going to. That's not going to fly. So I was really hoping that you would help me, help me overcome that objection myself so I could share that with my wife. And you didn't do that. So I was just.
I'll be honest with you. I'm one of the most honest sales managers you'll ever meet.
Okay.
You know, and I. I don't beat customers over the head and make them buy it. You know, buy the vehicle. And like I said, if you. If you want to come in and take a look at the contracts, and I did explain that they're minor. So, you know, that could be a shopping cart. You know, it could be, like, somebody, you know, scrape the vehicle. So, I mean, we do go through the vehicles, and there is no frame damage or anything on. On the car. Does that make sense?
Yep. I got it. Okay, buddy. We'll have a great day.
We'll show her the vehicle. And, you know, she likes the vehicle. Like I said, more nappy short term. And. And you guys can decide.
Okay. Thank you so much. Yeah. This guy is just one of those guys. I mean, he's been in the car business 44 years.
He's on a stage, he doesn't care.
Whether he sells cars or not.
And he's like, look, I'm honest.
Come buy the car or don't. I don't care.
Hey, guys, thank you so much for watching the video. You're the true 1 percenter. How do I know that? Because most people, they never finish. Winners live where quitters quit. Most people didn't make it to the end, but you guys did. That's how I built my life. So I want to say thank you. Don't stop. Keep up the training. Remember, I asked share the video. Make sure that you guys subscribe to the channel so you get the newest stuff the fastest. Set up the notification so it hits you right away, and make sure you go right into another video. Nowhere else but with me, Andy Elliott. And if you want to train with me, go to trainwithandielliott.com right now or click the link in the description box below. I'll reach out.
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