Transcript of a phone sales call between Amy (sales rep) and Tom (caller). Tom asks about a 2016 Chevy Malibu (stock #230260) but Amy instead describes a 2012 Audi A4 priced at $7,847 with ~134,000 miles (noted as ~30,000 miles less than the Malibu) and a check-engine light attributed to a small vacuum leak that does not affect drivability. Amy reports she’s been at the dealership three months. Tom provides candid sales coaching—suggesting Amy ask why he’s “six months out,” use confident ownership language (e.g., “I personally drove it; it’s an 11”), and critiques local training—before the call closes politely.
Chapters
Sales, this is Amy. How can I help you?
Yeah, Amy, I was calling to get some information on a vehicle I saw on the Internet.
Sure. Give me just one second here quick. Okay, sure.
Gotta put her cigarette out, grab a cup of coffee real quick. Sure am.
All right. Who am I speaking with?
My name is Tom.
How are you today?
I'm amazing.
Well, I'm good. What are you looking at?
I saw a 2016 Chevy Malibu on the Internet and I want to see if it's still available.
Yes, we still have that here.
What's the price on that?
Okay, so are you looking at. I have two.
I'm looking at stock number 230260.
Okay. I don't have that one here currently. I have a 2012 Audi A4. We just did a. This price dropped that down to 7,847.
Okay, and what are the miles on that?
And 134,000. So it has 30,000 miles less than the Malibu. So when I drove that car this morning in the snow, it was awesome.
She's not doing too bad of a job. Awesome. Anything else you can tell me about it?
It's a very clean car. Leather interior. Does have some lights on in it, but it's nothing major, to be real honest. There's a check engine light that's on it. It has nothing to do with drivability, nothing like that. There's just a little vacuum leak.
Yeah, we're kind of about six months out, so I just wanted to see what was on the market. So I really appreciate you, and if I need anything, I'll let you know.
Well, I appreciate it.
Okay, thank you so much.
Thank you. Bye bye.
Ma'?
Am? Yes.
Can I ask you a question? How long have you been in sales for? Sounds like you've been in sales for a while.
I have a of history behind me in sales. I've been here for three months now.
Sound like you've been dealing with people probably for your whole life. I want to give you some tips for just a second because you sound like a really nice lady. The only thing you didn't ask is why I was six months out. And so if you would have said, all right, this vehicle is no longer here. But what I do have is I have an Audi all wheel drive that I drove this morning in the snow. And then you go through 1 to 10, it's an 11. I drove it myself. I personally put my hands on it. It's perfect. And so I'd say if you're six months out, it doesn't sound like if you're going to buy something, it's just when you're gonna buy it. And when you're gonna buy it is when the deal's right. Right.
Right.
Cool.
So if I appreciate your help, I greatly appreciate it.
Yeah. So it's like, if I could save you some time and money and get you a perfect vehicle, like, that wouldn't offend you in any way, would it?
No, no. And I agree.
So basically, you're PR just practicing on customers because there's not a lot of training going on, is that right?
Oh, completely 100% right.
Love you. Have a blessed day. Salespeople begging, starving, pleading, kicking, screaming for training. And the dealers and the managers are too busy doing that. Doesn't move the need only company. Wake up.
