Transcript excerpt of a phone call from a YouTube video (creator: Nate Tilley) where Tom inquires about a 2023 Ford Maverick priced at $29,682. The exchange centers on Tom's interest and criticism of Chris's transactional, low-urgency sales approach; Chris admits he is 'neither' hungry to sell nor has many cars out.
And I'm not hungry to sell a car. Good afternoon, thanks for calling for. This is Chris. How can I help you, Chris?
I was calling to get some information on a pre owned vehicle.
Awesome. Give me just a few minutes here. Who do I have pleasure speaking with?
My name is Tom.
What vehicle is it we're looking at here?
It's a 2023 Ford Maverick.
Yes sir, it is still here and available, man. It's pretty hot vehicle at the moment. How can I help?
It's priced at 29,682, is that correct?
Yes sir, that is correct.
What will be your best price on that one?
I mean that's going to, it's going to come down to we've got a couple people already on their way coming up here to take a look at it. Best price is going to be our online pricing at the moment. You think there's a day you might be able to make it? If it's still here?
Yeah, maybe I can come by next week. Let me check my schedule and if I can, I'll. I'll let you know.
Yes, sir. No problem, man.
Sir, let's call him back.
7:01.
Once he answers, he's going to get murdered. This is called 2025 December Kill Festival.
Thank you for holding. This is Chris.
Hey Chris, what's going on? This is Tom. I talked to you a minute ago on the phone.
Yes, sir.
Okay, well, number one, I'm, I'm very interested in this vehicle. One of the things that I'm, I'm not interested in though is the way that you made the sale feel really transactional with me and you didn't get my phone number and then whenever I told you maybe I'll try to make it in next week, then you just hung up. I mean, do you have like 50 cars out for the month and you're killing it and crushing it and you're breaking records? Or are you hungry today and you want to help sell some cars and help some people?
I'm. I'm neither.
What does that mean?
I don't have 50 cars out and I'm not hungry to sell a car.
So you're not hungry to sell a car, which means you don't care about selling cars.
No, sir. My knowledge that vehicle probably isn't going to be here in the next couple of days.
Right, but you didn't give any effort and energy to try to get me to come in today is what I'm saying. And I'm asking you is your general manager and your dealer of your company and your sales manager. Are they okay with you not having that sense of urgency to help people faster?
No, sir.
It sounds to me like you ruined the cell with you taking this phone call and then literally not caring. I can' believe they'd have someone like you in their phone department.
