A short transcript of a YouTube video (posted by Nate Tilley) capturing a phone/store interaction between Andy Elliott and a salesperson named Wesley. Andy calls about a 2019 Ford Mustang listed at $17,897; he offers $16,000 and asks to speak to Wesley's manager. The manager declines to speak and, according to Andy, prioritizes easier deals and is not actively supporting sales staff. The clip highlights missed revenue opportunities when managers do not assist salespeople and ends with Andy urging Wesley to never repeat that managerial behavior when he advances to management.
Questions this video answers
2019 Ford Mustang.
$17,897 (spoken as "17 897").
$16,000 (spoken as "16 grand").
Andy Elliott and Wesley (Wesley Sales).
Nate Tilley.
Chapters
Wesley, is there a lot of times that you need help from your manager and your manager honestly just brushes you off and just goes for the easy deals instead of working on the harder ones?
Yeah.
Yeah. This is why dealerships are missing millions of dollars. Oh, man. So crazy. I love it.
Hey, this is Wesley Sales, and I'll be.
Wesley. I was calling to get some information on a vehicle I saw on the Internet.
What vehicle is it?
2019 Ford Mustang. I see it priced, let's see, 17 9.97. Is that correct?
It's actually 17, 8. 97.
17 897. And Wesley, what. What is your best price on that?
So Honestly, I think 17, 8. 97 would be our best price. I know he'd come in, you know, and work with you. You know, I'm saying we're not going to lose your business over some numbers, as long as it's realistic. Where would you like to be at? Just so I can take it to my manager, see what he says.
I want to buy this for. For 16 grand.
I can take it to my manager.
I'm going to tell him I want to stay on hold, see what he.
Says, and I'll come back with the number.
Can I just talk to your manager?
Yeah, give me one second. Okay?
Okay.
All right, I'm gonna put you.
Now. Let's test the skill of the managers.
A few moments later. Hey, I just talked with my manager. He said we appreciate the offer, but the best number would be 17 to. Plus plus. Plus.
Okay. Does. Does he not want to talk to me?
No, he's. He's a little bit busy right now, but that's what he told me.
Is he busy trying to sell cars?
Yeah.
Okay. Because I was trying to buy one. Does your manager want to talk to me or does he. Is he just. He not. He not care today?
Yeah.
Yeah. Wesley, let me ask you a question. Can see your manager from the phone? What's he doing right now?
He's on the computer answering phones, sending texts and emails.
Well, he's not sending an email, a text message on the phone and in his office all at one time. Okay? See, what your manager is, is that he's lazy. Okay? Because if he wasn't lazy and he cared about you as a salesperson to help you, he'd be on the phone with you right now. With me. Does that make sense, Wesley? Okay, now listen. Hey, I think you're a great sales guy. I think you did your job. You did exactly what I asked. I want one question from you. Why the hell Is your manager not on the phone when his salesperson who's working hard to sell car needs help? Answer that for me.
Not too sure, sir.
Not too sure. See, that's the problem in the world, Wesley. Is there a lot of times that you need help from your manager, and your manager honestly just brushes you off and just goes for the easy deals instead of working on the harder ones.
Yeah.
Yeah. This is why dealerships are missing millions of dollars. Wesley, I want you to make me a promise. When you work your way up into management, you'll never be like that manager.
Yep.
Can you keep that commitment? All right, brother. Have a blessed day. I'm going to tell you this. A manager's job is to support a sales team. I asked him, I said, can you see your manager from there? And he said, y. I said, what is he doing? And he answered a very generic question. He goes, he's sending emails, sending text messages on the phone, working deals on the computer. You know what that means? His manager is not doing nothing. And he went in there to try to get help, and he blew his salesperson off. I wonder what the general manager and the owner would think about this manager.
