Nate Tilley explains why speed matters in sales. Call inbound leads within one minute instead of five, and you can boost contact rates by 391%. Wait five minutes and you lose about 80% of leads.
About 80% (speaker cites this as from a Harvard-backed study).
Contact rates increase by 391% (speaker cites 'one study').
Nate Tilley.
If you're not calling your leads within five minutes, you're losing 80% of your lead. Couple quick tactical tips for you guys. So follow up. Everybody talks about follow up, blah blah, blah blah. Follow up. Five minute follow up. You guys should all know that if you're not calling your leads within five minutes, you're losing 80% of your leads. That's like a Harvard backed study. If there's one single switch you make right now, call leads within five minutes and I'm going to tell you the best switch that we've learned. Five minutes is like the old rule for me and my team. Now it's the one minute rule. Okay? You increase your contact rates by 391% according to one study, just by calling people within one minute. Imagine you guys just filled out ETA. Oh, check out this training. What is this? Now you get a call and it's Adam and you're still on the website. Like imagine like so many car dealerships. I work with tons of car dealerships, guys. I've got hundreds that I do ask for. Now by the grace of God, thank him. Thanks to him for all that. Amen. But I work with car dealerships and these guys, like they think that there's some magical bullet and it's like you got to call your people, you got to connect with people. If somebody sends in a request for a vehicle on a Friday night and they don't hear back till Monday morning, there's a lot of time in there to make different decisions. You need to get on with that guy. I've called GMS at 2 in the morning before that have reached out to my ads.
