This Saleswoman Was Unbelievable...
This content was created by Nate Tilley. This content was uploaded by Nate Tilley. This is a YouTube video titled "This Saleswoman Was Unbelievable..." created on January 1, 2026. It features Andy Elliott, a sales trainer, conducting a role-play with Chelly, a car salesperson, to demonstrate effective sales techniques and customer interaction strategies. The video includes a mock call scenario where Andy provides Chelly with training tips to improve her sales approach and customer engagement.
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How long you been selling cars for? I've been in sales for 44 years. Wow.
These aren't role plays. These are real dealers with real objections. And I'm putting their calls to the test. Watch me break down who actually knows how to sell and who's just talking.
Not hungry to sell a car.
I was calling to get some information on a vehicle I saw on the Internet or your owner of your store heard you take this call, so. Is that a typo on the price? Well, I'll tell you what, buddy, I'm going dark mode.
Thank you for calling. All right, bud, if I can help you. Come in, somebody.
Yeah, I was calling to get some information on a pre owned vehicle that came out of nowhere.
Okay. Yeah, of course.
How do you get ready?
Yeah.
2024 Ford Edge. Are you a salesperson?
2024 Ford Edge. Yes, I am.
Oh, nice.
Okay, let me double check. Okay, so we do have one in stock. It's a 2024. It's got 51, 000 miles and we do have it ready. Do you have time to stop by today?
One second, please.
Okay.
Okay, number one, she didn't ask my name.
Okay.
Now, I haven't hit her with an objection. I haven't been tough on her. But you've heard what she said. Is this transactional or is this relational? I'm just saying, if you're gonna sound like everybody else who doesn't care, don't expect your dealership to grow. Yeah. So this is a stock number, 7749, is that correct?
7749. Yes.
Yeah. So what is it price online at.
That one, you're looking at 19. 19,995. 19. 9.
9. 5. Okay. Hmm. Okay, I'm looking at one down the street. It's about 2,000 less, I think. I think I'm gonna look at that one first and then I'll get back with you. Okay.
Okay. You said it's down the street. Is it also a 2024?
Yep, sure is. Ford Edge SEL. Same. Same vehicle.
And then do you know how many miles it has? Because I know we do have. We do. Price match. I mean, we would love to learn your business. So if there's something that you saw that's priced a little bit lower with the, you know, same year, around the same mile. So we can always price match for you too. That way, you know, we ensure that you're getting the best deal possible. This one is also an all wheel drive too. I'm not sure what the other one.
It's an all wheel drive. It's just 2000 less. So let me just go. Let me go peek at it. And then after I look at it, I'll get back with you. Okay?
Okay. What's your name?
There you go. You asked it for the first time. My name is Tom. Would you guys train to ask people's name at the end of the call or the beginning?
Hey, guys, sorry to interrupt the video. Right now, for the first time ever, you can actually call me live. This year I'm going to change more people's lives. I'm going to help people make more money than they've ever made. Whether you're an individual and you want personal training for yourself, or you're a business owner and you want to train.
Your team or your company.
You see the number on the screen right now? Call this number. You see it, guys, put in your phone, call it. Me and you will make a plan. We're going to Crush it in 2026. So let's get back to the video.
But call me now. Let's go.
See, we weren't really trained on calls.
No, it's totally cool. I understand. How long have you been there for at the dealership?
I've been working here for about maybe a year and like six months.
Yeah, but for a year and a half. And then you're selling cars now, is that correct or you're helping?
Yeah.
Okay, but they gave you the telephone to have you help customers, but you've. They. They didn't train you, is that correct? They just said get them in. They just said get them in. Am I right?
Pretty much.
No, it's no problem. Okay, listen, number one, I want to give you something. Do you got a pen? Do you got a piece of paper? Can you write this down?
I do.
Okay, well, listen to me, number one, any. Anytime somebody says that they found a vehicle that's less expensive or they found it. Ch. Look, people don't want to put cheap in their driveway. People want to put value in their driveway. Wouldn't you agree?
I agree.
Okay, cool. So if they found a car that was $2,000 less, but it wasn't in as nicest condition as the one that was 2,000 more, would they still rather have bought the cheaper vehicle that wasn't as nice? Or they probably rather have spent a little bit more money on something they would have been proud of and probably kept for a few years. Do you know what I'm saying?
Yes. No, I do.
Okay, so I want you to understand this here. I'M going to give you some training real quick and this is going to help you since your dealership doesn't give you any. Basically when someone said the price is too high, they're just shopping around online. But at some point they're going to have to go in and drive one of these vehicles. Even if the price is right where they feel like they won and they go in and they don't love the car, they're not going to buy it. So the biggest thing that you can do, and I want you to write this down, paint pictures. Paint pictures. You have to paint the picture to the client when they're on the call with you, how nice your vehicle is. So you ready? Let's walk through this. What is your name again?
My name is Chelly.
So it goes like this. Hey Chelly. Number one, thank you so much for reaching out today. The car that you're calling about, the 2024 Ford Edge SEL all wheel drive. Make sure you write that down, all wheel drive. Because most of them aren't. People think they are, but this one is a true all wheel drive. It was literally traded in last night by an older couple. It's an unreal condition. 1 to 10. It's an 11. If I had 100 of these, you could sell 100 in a day. This thing, even though it's a 2024, it's literally parked next to the 2026 models on our lot. And it looks like a new vehicle. Matter of fact the lot porter that moves the cars around in the morning, he mistakenly thought it was a brand new vehicle cuz it was that nice and even parked it with the new cars. That's how nice it is. Way the miles are 51,388. But if I covered the odometer, you think this thing had 5,388 miles on it. Now I, I'm guessing just be by the way that you're talking to me, you're wanting a brand new vehicle for you and your family. You just don't want to spend brand new money. But you do want it to be a new car. Would you agree? Yes or no?
I would agree.
Okay. If I have that car, if I have the unicorn, literally the one in a trillion. That was baby, that was taken care of. That's immaculate. And I have it. And if it's a couple bucks more, but when you see it you're like oh my God, that's a new car. It would probably wor be worth a few extra bucks, wouldn't you agree?
I would definitely agree.
Well, here's what I'll tell you. We're not only great at price. We don't only have the perfect vehicle for you and your family. We're also high in all the critical areas that are important to you in your family, like giving you the most for your trade in giving you the best monthly payment, and also giving you a low interest rate with no money down. So why don't we do this? You can come in here, touch it, feel it, smell it, make sure you love it, and if you like it, I'll make you a deal you can't say no to. Does that sound fair?
I love that. Oh, my goodness.
Okay.
You know, I recorded that. I'm not too sure if that's okay.
With you, but it's totally okay with me. I want you to do me a favor. Do you want me to make you great?
Yes, I would.
You want to sell every car to every customer for the rest of your life and never miss a deal again?
I do.
Go to YouTube. When you're done, type in Andy Elliott. Watch, Learn, make money, grow. Help people. You got it.
Yeah.
Have a blessed day. Talk to you soon. And that right there, this is why dealerships need to train their people. I gave her just a few tips, and she's like, oh, my God, I even recorded that on my own. That's how much these people to grow and learn. But upper management and leadership and most business owners and dealerships, they're too blind to see it, that their people are reaching out and crying for help. And all we keep saying is sell more cars and make more money. Doesn't make sense.
Hey, guys, thank you so much for watching the video. You're the true 1 percenter. How do I know that? Because most people, they never finish. Winners live where quitters quit. Most people didn't make it to the end, but you guys did. That's how I built my life. So I want to say thank you. Don't stop. Keep up the training. Remember, ask, share the video. Make sure that you guys subscribe to the channel so you get the newest stuff the fastest. Set up the notification so it hits you right away and make sure you go right into another video. Nowhere else but with me, Andy Elliot. And if you want to train with me, go to trainwithandielliott.com right now or click the link in the description box below. I'll reach out, we'll make a plan.
