YouTube clip in which Andy Elliott records and critiques a phone-call with a Volvo dealership about a 2021 Volvo XC60. The transcript captures Andy posing as a caller, the salesperson Colby responding in a tentative, scripted way (putting the caller on hold, saying he needs to "touch and feel" the car, and transferring to a manager who goes to voicemail). Andy repeatedly criticizes Colby’s sales approach, calling it unprepared and passive, and highlights specific vehicle details mentioned (2021 XC60, ~26,000 miles, listed at $28,771). The interaction underscores problems in sales/customer service behavior.
Chapters
All right, guys, so we got some trash talker in the comment section and he goes, my store is number one in the world and it's a Volvo store. Are you kidding me? Well, number one, I know he's a liar right out the gate. But let's test him right now.
Good afternoon. Thank you for calling Volvo. This is Colby. How may I help you?
Yeah, I was calling to get some information on a vehicle I saw on the Internet.
Give me one second.
Didn't get my name. Where am I calling from? What kind of vehicle is it? Didn't even ask, what kind of vehicle is it? Hey, that's awesome, man. We have tons of vehicles. What vehicle we call on? This is right here. Why people hate car salesmen. They hate them. And by the way, there's going to be some losers in the comment section right now. They're going to be like, I would buy a car from someone like that because I don't want to make a relationship with anybody. You're a loser customer too. Great people want to deal with great people. And no one right now is treating anyone great just by saying, let me put you on hold.
You there?
Yes, it's a 2021 Volvo XC60. Just listen to him breathe on the phone. This has to be the most boring, worst sales.
Looks like it is available, but it's relatively new to our system. I want to go touch and feel the car.
I want to touch and feel the car. Bull crap, man. Come on, dude, you're weak. Let's chew them up. You guys want to chew them up?
Give you a ring back.
Let's chew them up.
Text you as well.
No, it's, it's okay, buddy. Listen, how long have you worked there for?
I've been here three months, but I've been with Volvo for 18 years.
How many pre owned cars do you have on the lot? Roughly?
About 15.
You have 15 used cars on the lot? Now I'm calling on one of the 15 cars and you're telling me you have to go put your hands on it. You can see all 15 out the window. All right, so let's do this. So number one, I see it's a 2021 Volvo XC60TS. It's got 26,000 miles, 757. It's priced at 28, 771. What's your best price?
That I would have to ask my manager for it.
Why do you work there? I'm just asking. I'm not being disrespectful, but like, it's your job to take the order because you can't give me information on the car. You don't know if you have it. I'm asking you a question about the price. You got to get your manager. Why doesn't your manager just take the call?
No, I'll be more than happy to get it for you.
Okay, I'll wait This right here. And you guys think that I'm being hard on him? He's unprepared. He said he's been selling Volvos for 18 years. Dude, listen. He sounds like he's been in the car business for 18 years, but he's still on day one. If I was to nickname this guy, his nickname would be Dead Bob. He's a dead man walking on a car lot. And his manager is actually killing the culture in the company keeping this guy around. Yes, sir.
I'm going to transfer you to Matt. He's the manager.
Awesome. Come on, Matt. Don't do this to me, Matt.
Hi, you have reached Matt. Please leave your name, number, and message.
