'Under Promise, Over Deliver' Is Bad Advice (Do This Instead)

18 Sept 2020 · 3 min
3:02

Sabri Suby answers a viewer question and rejects the conventional advice to "under-promise and over-deliver." He argues that in a noisy marketplace under-promising fails to attract clients; instead, businesses should make an outsized, attention-grabbing promise (an irresistible "godfather" offer) and then engineer systems to reliably over-deliver (example: guarantee 10 leads but deliver 30). He notes this won't work for every client but should be made predictable where possible. The clip closes with a lockdown-in-Melbourne sign-off and a channel CTA.

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