Transcript of phone-call interactions between potential buyers (named Tommy and Jonathan) and car dealership sales staff. The callers ask about vehicle availability, mileage, and pricing; salespeople state vehicles are available and that online prices are their most competitive, priced to compete within a 300-mile radius.
Michael.
Michael. I was calling to get some information on a car I saw on the Internet. You guys think you'll get my name?
Can I get you in the system real quick?
Can he get me in the system real quick? I'm over at another store right now and before I made a decision, I wanted to see if you still have this one.
Give me just two seconds here.
Oh, motherf er starts moving quick now. Okay, he didn't get my name. Now he's asking for information to put me in the system. I don't want to get in the system. I want to get information.
It is available.
How many miles are on it?
30,334.
Yeah, I was really wanting to stay at 20,000 miles. I must have read that wrong. I really appreciate it, man. I'm going to look at this one over here.
Okay?
All right, Jonathan, I was calling to get some information on a vehicle I saw on the website.
Perfect, sir. Let me check on that vehicle for you. What was your name?
My name is Tommy.
Tommy, nice to meet you.
Okay, good. He got my name.
Yes, sir, that vehicle is currently available.
Well, what is your best price?
When we do price our vehicles, we do put our best foot online. We're independent dealership. We're trying to stay competitive within the market. So whatever we do have listed is going to be our most competitive price.
Okay, so you're saying I can't get a better deal?
There's always a better deal when you shop with California. The way we price our vehicles is to be competitive within a 300 mile radius. And obviously you haven't checked out the vehicle yet. There's no dense scratches on it at all.
Okay.
