Negar RiazatiChief Executive Officer (CEO) Australia & Asia Region at Performia Australia

From hiring on gut feeling to having a proven system.

10 Sept 2026 · 1 min

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In this testimonial, the speaker recounts transitioning from a subjective, character‑based hiring approach—where anyone who applied and seemed likable was hired—to adopting a structured, evidence‑based hiring system. She explains that the system provides clear criteria for evaluating candidates, streamlines applicant filtering, and clarifies the type of patients the practice aims to attract. The new process also offers actionable insights into what the business is doing right or wrong, prompting her to send roughly half of her team for additional training. Within a day, she observed obvious improvements that highlighted the value of formalizing hiring practices.

Chapters

Before this, I was very used to hiring based on whether I liked someone's character, attitude. Someone actually applied for a job, fine, good, the job was theirs. But it never gave me a structure or thought about how I might hire based on what they are able to bring to the business. If you follow their system to a tee, it's actually an easier way of hiring and filtering all the applicants that's applying as well. It's helped me also appreciate what kind of patients I want to attract, not just what I'm hiring, but how to speak more and bring in more people who I envision to be the more ideal patient base. I like what I've seen. It gave me a good insight into what I might be doing right and/or wrong. I've since sent about half my team for further training. Within the first day itself, it was quite evident that there was a lot that was quite obvious and yet needed to be pointed out as a system.