Nick FisherNew Reach · Co-Founder at New Reach & Agexa

Easiest Way to STOP Refunds on your Offer

5 Aug 2025 · 1 min

Open source

0:50

Nick Fisher (YouTube video) explains a simple, community-based method to reduce refund rates: require new buyers to introduce themselves in the program community and ensure existing members reply (aiming for ~90% reply rate). Fisher says this single step will dramatically lower refunds, especially when refund rates exceed ~10%. He describes amplifying the effect with accountability partners, student leaders, and social proof (having students record post-deal podcasts and placing them on a map showing where deals occurred).

Chapters

One does apply for every offer I've done. If you can get someone after they buy your program to introduce themselves in the group and get replied to 90% of the time, they won't refund it. Like if you have a refund problem or your refund rate is over 10, just do that. That's it. That's the solution. It'll work. So first step is get them to introduce themselves in wherever your community is, whether it's blog, whether it's Facebook groups, and then get another member to reply to them saying, hey, saw you, welcome to the group, blah blah, blah. That's it. That's the. Have you ever, have you ever done it where you have them get an accountability partner? Yeah, we do that. We do that a lot. We, we are so heavy on community led growth, we take it one step further. We not only sync up people with accountabilities, but we have student leaders and then we get them. We encourage our students after they do a deal to film a podcast with another student now. And then we post it on this map so that you can see this giant map of where people have done deals. That's so sick.