A product team works with users to solve regulatory problems by first checking if existing features already work, then prototyping new ideas and watching users try them. Real feedback on what fails drives the next round of refinement.
They come up with insights. Basically, they tell me, yeah, we need to comply with this regulation and it's taking more time to whatever, like input that information piece in the form. And then we discover that it may be solved with something we already have. And I try to show them that. And most of the time it can be achieved with a workaround with the product we already have. But then once we know What are the nuances of the process? We come with ideas to solve it with the design team, with the developers, and then we talk to the users and we show them instead of asking them, what do you think about this idea? It is like we show them the idea, like, can you try it out? And they tell us, no, it's not working because of whatever. Why, why, why, why? I love it. And that works.
Paige of Behind Genius driving an AI electric train in St. Louis (Intramotev Visit)
