In this commentary, Polly Barnfield, OBE, examines how the Trafford Centre in Manchester uses social media—specifically Instagram Reels—to promote the launch of a newly upgraded River Island store. She describes the centre’s role as a digital shop window, then walks through the reel’s visual and experiential components: a sleek fit‑out with LED interiors, a live DJ, mannequins, a home‑goods section, floral décor, and footage of shoppers taking videos and photos. Barnfield highlights the marketing tactics embedded in the reel—creating FOMO, using targeted hashtags for summer style inspiration, tagging the brand and location, and providing clear information on where the store is situated. She then distills practical advice for anyone looking to create similar social‑media content for new store or product openings: capture a fun, busy atmosphere, showcase people interacting with the space, focus on key products, edit clips into a cohesive reel, and tag all relevant parties to maximise reach and engagement.
Chapters
Today we're looking at how to celebrate the launch of a new store or product through social media. This is the Trafford Centre based up in Manchester and pretty much everybody should know who they are. They're a huge shopping center and destination and what they use social media for is sort of I guess a shop window so, so that people can see, I guess you know what stores they have, what's going on in the and attract people down. As you can see they focus quite a lot here on their event and what's happening around the center. But this is a reel that they've created for a new store. So let's take a little look at it now. Here what you can do is you can see that they have done a little reel of a brand new store that is in the center. So here you'll see it says it's river island, you know, and love them. They just got better. So basically this is a store that has upgraded and they have moved and as you can see, it's fabulous. It's not like, I guess even like, you know, your normal fit out that you would see in an average store. This is brand new. It looks sexy, it looks cool. They're showing all of, all of the different areas are showing where it is in the center. They've got the flowers, they've got the home section, they've got all the different mannequins, they've got a live DJ and basically what they're saying here is and they have a new home and it's had an upgrade but with feel good fashion design, LED interiors, premium services to give you the ultimate shopping experience. This is river island that you've never seen it before open now. So I absolutely love it because it is everything. It has given us a real vibe for what the shop is like and it gives you some really excitement and wanted to go down. You see people taking videos, you see people taking pictures, which gives you that kind of fear of missing out. So the reel itself is basically just a bunch of little videos that have all been clipped together. So it's just such a lovely idea. And then when you actually go into it and they've done some great hashtags, which means again, anyone who's looking for style inspiration for summer is going to be interested in that. It's in open now and it's given us the information on exactly where it is as well and of course they've tagged them in. So essentially if you're looking for inspiration on how to create new, new store openings, new product openings and looking for some content. And this is exactly what you do. You go down there, you make it look fun, you make it look busy, you show people interacting with it, you show all the main products, everything around it, put it all together in a reel and, and make sure that you tag in anybody that's involved as.