How to celebrate the launch of a new store through social media

26 Oct 2023 · 3 min
2:40

In this commentary, Polly Barnfield, OBE, examines how the Trafford Centre in Manchester uses social media—specifically Instagram Reels—to promote the launch of a newly upgraded River Island store. She describes the centre’s role as a digital shop window, then walks through the reel’s visual and experiential components: a sleek fit‑out with LED interiors, a live DJ, mannequins, a home‑goods section, floral décor, and footage of shoppers taking videos and photos. Barnfield highlights the marketing tactics embedded in the reel—creating FOMO, using targeted hashtags for summer style inspiration, tagging the brand and location, and providing clear information on where the store is situated. She then distills practical advice for anyone looking to create similar social‑media content for new store or product openings: capture a fun, busy atmosphere, showcase people interacting with the space, focus on key products, edit clips into a cohesive reel, and tag all relevant parties to maximise reach and engagement.

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