Small businesses can use AI to scale delivery like big corporations, but the real edge comes from pairing automation with human touch. AI handles the work, you handle the relationship. That personal connection is what AI can't copy.
AI rewards more human businesses. As we have more automation, we're able to do more delivery at scale. I think that the, the key thing that's going to drive success is going to be some combination distribution, but also service. And the more people feel they're connecting with you as a human being, the more likely they are to become your customers and stick around. The thing about AI is it allows you to deliver in a way that previously only a big company could, but still maintain the touch because you're a small business that only a small company can't. Now this means that your business might not be able to turn into a massive business on this kind of model, but it can turn into a super profitable business. It can turn into a super happy business, both of which because you are making use of the things that AI can never bring, which is your humanity. Your competitors can't do it. Your neighbor can't do it because only you can be you.
