A researcher walks through real ChatGPT products to show how chat interfaces assume different work modes. He examines where the design feels clear and where it breaks down across the user journey.
So far, the main takeaways from my research. Now we can look at a bit of more tangible and visual examples. So this all made my job easier when I was trying to look at the real products because I had a lens through which I could look at these products. So this next section is basically going to focus on a few examples that stood out. That represent all of these insights that I was explaining. And the focus will be on the mode of work that the app is assuming, how chat, UI, and execution are combined within all these different modes of work and across the user journey, and then where the experience feels clear or maybe I feel starts to break down.
