Cognitive kindness means reducing mental effort for others. Instead of asking someone to pick any time, offer three options. In product design, the right amount of structure in chat interfaces or forms makes it easier for users to respond without overwhelming them.
Employ cognitive kindness. Uh, one of the best ideas I think in the book Algorithms to Live By is the idea of being cognitively kind, of figuring out how you can reduce the load on someone else. For example, when someone's trying to figure out scheduling, offering some alternatives that helps narrow the fields, the other person who's picking from a limited list as opposed to picking from the infinite field of possible times we might be able to get together. This all kind of applies to UX as well. I think especially in a world of chat-based UX, The ability to phrase questions that are going to limit the field of what someone has to think about in order to be able to deliver the input to your software that is required for it to create value is incredibly important. There's the opposite extreme of this, of course, which is the totally structured form. And that's fine for many use cases, but in complex use cases, it becomes very hard. But figuring in that middle goal, that is going to be the key to cognitive kindness.
