A leader's character shows in every action, from how they speak to employees behind closed doors to how they treat clients. Using respectful language internally keeps your thought patterns aligned with delivering value. This consistency between private habits and public behavior is what builds the business you actually want.
How you do anything is how you do everything. And that's really a statement about character, character of yourself as a leader, character of the business or of the organization that you might run. And a lot of that has to do with talking about things behind closed doors the same way you do when you are outside and using the same kind of respectful language that you would use with the, with the client. Sometimes it's actually about being more open with the client when the, when the doors are open than you might otherwise, right? Because these things that you think are actually going to be valuable to them. And sometimes it's about using the habit of speaking with respect so our thought patterns are with respect, because that is also something that keeps us aligned with how we're going to create value for the client. And that alignment towards that and towards where they want to go and their aspirations are what allow us to create the businesses that we really want to see in the world.
