A founder explains why daily customer conversations matter most for early-stage teams. He describes a Slack bot that asks each day: have you talked to customers today? The point is simple: make it a habit, not an afterthought.
Have you talked to customers today? And if you haven't, just put down the phone, turn off YouTube Shorts, and go talk to some customers. Because it is the single most valuable thing to do. I'm on this Slack channel that has every day a question, a bot pops up, have you talked to customers today? And you can sort of respond with thumbs up or whatever. I find it super helpful. One of the other people on the channel recently responded with, this is just happening too often. I'm not that intense on my project. Why is this coming up all the time? And the answer is because you should be talking to customers all the time. It is the single most valuable thing you could do until you're way, way, way, way further into the project. So I would ask you today, have you talked to customers? And if you haven't, why aren't you doing it next?
