Neil Tainmouth calls Murphy's to cancel a 7 PM reservation that doesn't exist in their system. The staff tells him he has to book a table before he can cancel it. He calls the policy absurd but books Thursday at 8:30 PM instead.
Good afternoon, Murphy's. Yeah, hi. Uh, can I cancel my table for dinner tonight at 7 PM, please?
Yeah, certainly, sir. I can help you with that. What name is it booked under?
It's under Neil Tainmouth.
No, no, I don't seem to have a table booked under that name.
Okay, right, fine. In which case, I guess I don't need to cancel it, so cheers. Thank you very much.
Wait a minute, what time did you say it was booked for?
Well, I thought it was booked for 7 PM, but I guess if you don't have a record of it, then that's, that's cool.
Right, well, I can't cancel the reservation if it hasn't actually been made, so what I'm gonna need you to do is I'm gonna need you to rebook the table.
That's completely absurd. Why should I have to rebook the table just to cancel it immediately afterwards?
Sorry, it's company policy, sir.
Fine. Can I please book a table for tonight at 7 PM?
Okay. One moment. Uh, no, I don't have any tables available at 7 PM.
Okay, well, why don't you tell me when I can book a table for?
Right, yes, the next available table we have is Thursday at 8:30.
Okay, I'd like to book a table for then, please.
Brilliant. Okay, so that's all booked in for you then, sir.
Great, thanks very much. We'll see you then. Ah, shit. Shit.
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