Steve VarsanoFounder at The Jet Business

Always under-promise, over-deliver 🚀✈️

Name: Always under-promise, over-deliver 🚀✈️
Uploaded: 2025-09-04T12:12:40+00:00
Duration: 38 s
Channel: Steve Varsano
Description: In this brief monologue, the speaker advocates the professional habit of under‑promising and over‑delivering. He advises that when a deadline cannot be…

4 Sept 2025 · 1 min

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In this brief monologue, the speaker advocates the professional habit of under‑promising and over‑delivering. He advises that when a deadline cannot be met, one should communicate the delay early (e.g., saying a Tuesday delivery will actually be on Wednesday) rather than over‑promising and failing to deliver. The speaker emphasizes that it is better to miss an opportunity than to promise something and not fulfill it. He also notes that people make honest mistakes and that such mistakes should be accepted, provided they are communicated transparently. The overall message is to set realistic expectations, keep stakeholders informed, and be forgiving of genuine errors.

Chapters

Under-promise, over-deliver. It's key. If you're gonna get me something by Tuesday, tell me you're gonna be on Wednesday. It's just a little, little thing. Don't try to impress me with something and then not deliver. That's much worse than not giving me something I really want and then doing it after. Under-promise, over-deliver, man, it's just, it's so much better. We always are sure that we're gonna be able to deliver when we say we're gonna deliver it and what we say we're gonna deliver. And if you don't think you're gonna get there, because let's say you said, "I'm gonna get it for you in 5 days," and you know on the 3rd day that you are never gonna You don't wait for the last minute. People make mistakes. If they're making honest mistakes, you can accept anybody's mistake.