Tamsen Webster explains the difference between describing a concept and framing it as something required for action. She uses psychological safety as an example: teams need it if they want to learn and make better decisions.
It's about what is it, how are you interacting with it, how do you know when you see it, how does it work? Now, these concept ideas, oftentimes we need to do something with them, right? We need to take action with them. And it's the moment where we start to say, if you want teams to learn better, make better decisions, et cetera, then you need psychological safety. Do you hear the difference? Instead of just saying psychological safety exists, it's It— if you want this, you need psychological safety on your teams— suddenly now also an idea, but a fundamentally different kind of idea.
