Doctors want four things from hospital leaders: assurance of high-quality patient care, efficient systems with informed teams, a voice in operational decisions that affect clinical outcomes, and genuine recognition of their work with concrete follow-up.
Think about the psychology behind rounding. Here's what we've learned that physicians want from us as hospital leaders is they wanna know, first of all, that their patients are receiving quality care and an exceptional experience. They want efficient systems and to work with team members who have the information that they need to discuss their patients. They also want a seat at the table to provide input when operational decisions are being made that affect clinical outcomes. And they also just wanna be appreciated. They just devalue someone acknowledging when things are going well. They want to see some follow-up on their input in the form of tangible change. They just want to be recognized, uh, in that way and shown respect. So if we can figure out a way to do something very simple but helps create an environment that conveys quality of care, efficiency, input, and appreciation, we'll be winning.
#PatientExperience #HealthcareLeadership #PsychologicalSafety #EmergencyMedicine
#PatientExperience #HealthcareLeadership #HospitalAdministration #ExecutiveStrategy
